Welcome to Residenze, your trusted real estate platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate services, including property buying, selling, loaning, and appointment scheduling features.

1. Information We Collect

1.1 Personal Information

When you use Residenze, we may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Identification Information: Government-issued ID numbers when required for transactions
• Financial Information: Income details, credit information, loan pre-approval status
• Property Preferences: Location preferences, budget range, property type preferences
• Appointment Data: Scheduled viewing times, agent preferences, property visit history

1.2 Property-Related Information

• Property listing details and preferences
• Search history and saved properties
• Property viewing schedules and feedback
• Transaction history and documentation

1.3 Technical Information

• Device information and browser type
• IP address and location data
• App usage analytics and performance data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

2.1 Real Estate Services

• Facilitating property searches and recommendations
• Processing loan applications and financial services
• Coordinating property viewings and appointments
• Managing real estate transactions
• Providing market analysis and property valuations

2.2 Appointment Management

• Scheduling and confirming property viewings
• Sending appointment reminders and updates
• Coordinating with real estate agents and property owners
• Managing cancellations and rescheduling

2.3 Communication and Support

• Responding to your inquiries and providing customer support
• Sending transaction updates and notifications
• Providing market insights and property alerts
• Marketing communications (with your consent)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Real Estate Partners

• Licensed real estate agents and brokers
• Property owners and landlords (for viewing appointments)
• Mortgage lenders and financial institutions
• Title companies and escrow services

3.2 Service Providers

• Technology platforms that support our services
• Payment processing companies
• Background check and verification services
• Analytics and marketing service providers

3.3 Legal Requirements

• When required by law or legal process
• To protect our rights and prevent fraud
• In connection with business transfers or acquisitions
• With your explicit consent

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication requirements
• Secure data storage and backup procedures
• Employee training on data protection practices

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Correction

• Request access to your personal information
• Update or correct inaccurate information
• Request deletion of your personal information (subject to legal requirements)

5.2 Marketing Communications

• Opt-out of marketing emails and communications
• Adjust notification preferences
• Control cookie and tracking preferences

5.3 Appointment Management

• View, modify, or cancel scheduled appointments
• Update availability and preferences
• Request appointment history

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze app usage and improve performance
• Provide personalized content and recommendations
• Enable social media features and integrations

You can control cookie settings through your browser preferences.

7. Third-Party Links and Services

Our app may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Residenze is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill transactions
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records and analytics

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our app
• Sending email notifications to registered users
• Displaying prominent notices within the app

Your continued use of Residenze after any changes constitute acceptance of the updated Privacy Policy.

12. Contact Us